Shipping & Returns

SHIPPING - AUSTRALIA

We offer two different kinds of shipping via Australia post. 

Standard Parcel Post - Free 
Express Shipping - $10.00 

Delivery times for standard parcel post are 2-6 business days for metro areas and 5-8 business days for regional areas.

Delivery times for express shipping are next business day for metro areas and 2-3 days for regional areas. 

Delivery times may vary slightly, for more information please visit the Australia Post website.

SHIPPING - INTERNATIONAL

We offer international shipping via Australia Post International:

Standard International Shipping (Pack and Track) - Free

Delivery times for standard international shipping are 3-10 business days depending on your country and area.
International delivery times may vary, please contact us for an estimate. 

For more information on shipping please see the full terms and conditions or get in touch with us at contact@primness.com 

RETURNS


We value you as a customer and want you to be happy with your purchase. Providing the item is unworn, unwashed and in it's original condition, we can accept a return for exchange, credit or refund. 

How to return an item:

- Please email us at contact@primness.com with your order details on hand so we can determine whether you would like to exchange, refund or receive a credit for the item. 

- Once the return has been arranged, please package the item safely and send to the address given to you via email. 

We recommend using a prepaid service that offers tracking (such as Australia Post Express satchels within Australia)

If the item is faulty, please email us at contact@primness.com with your order details and information on the fault and we will arrange a return, repair exchange or replacement where possible. Please see the full terms and conditions for what constitutes a faulty item.